Terms & Conditions

This website is operated by Shindigs, a proprietary concern (Sole Proprietorship), with its registered place of business at 34 Gangapuri, Purbaputiary, Kolkata 700093, West Bengal, India. In these terms “we”, “us” and “Shindigs” mean that business. “You” means whoever is using the site.

A sole proprietorship has no separate legal identity from its proprietor, so there is no corporate identity number to publish; the proprietor is personally the contracting party. Our GSTIN is 19BQGPR1379Q1ZU.

You can reach us at support@shindigs.cc, or on the details on our Contact page.

Shindigs is a marketplace. We provide the technology that lets event organizers list their events, sell tickets, and check people in at the door. We are not the organizer of any event listed here, we do not own or run any venue, and we do not produce or control any event.

When you buy a ticket, the seller is the organizer of that event, not Shindigs. Your contract for the event — the right to attend, and everything the organizer has promised about it — is with them. We act as their agent for the limited purpose of listing the event, collecting the ticket price on their behalf, and issuing the ticket.

You can ask us which business is selling a particular ticket, and for that seller’s full registered details, at any time by writing to support@shindigs.cc and we will provide them.

What this means in practice: if an event is cancelled, moved, cut short, oversubscribed at the door, or simply not what was described, the responsibility for that is the organizer’s. We will help — we hold the payment record, we run the refunds process described in our Refund & Cancellation Policy, and we will pass your complaint on — but we are not the party who promised you the event.

You can buy a ticket without an account. If you do create one, keep your sign-in details to yourself — anything done through your account is treated as done by you.

You must be at least 18 years old to buy a ticket. That is not a house rule: under the Indian Contract Act, 1872 a contract with a minor is void, and buying a ticket is a contract. Individual events may set a higher entry age — where alcohol is served the minimum is 21, and organizers may set their own age limits above that. The age limit for an event is shown on its page. Meeting it is your responsibility, and the door may ask you to prove it.

One person has one account, and the same account can be used both to buy tickets and, once approved, to run events. Organizer access is separate and is described in section 9.

You can close your account at any time by writing to support@shindigs.cc. We may suspend or close an account that breaches these terms, is used fraudulently, or is used to abuse other users, organizers or door staff.

Selecting tickets holds them for you for a short time while you pay. If you do not complete payment in that window, the hold lapses and the tickets go back on sale. A hold is not a purchase and does not guarantee you the tickets.

Your order is confirmed only when payment succeeds and we send you a confirmation email with your ticket attached. Until then, nothing is reserved for you. If your payment fails or you close the payment page, you can try again until the order expires.

We may cancel an order and refund it in full if it was created by an error in a price or a listing, if we believe it is fraudulent, or if the same order was accidentally paid twice.

Tickets are sold in limited quantity and we do not oversell. If an event sells out while you are checking out, we will tell you and take no money.

All prices are in Indian Rupees. The checkout page shows you the full breakdown before you pay — the ticket price, any GST, and our platform fee — and the total you see there is the only amount that is charged.

• The ticket price is set by the organizer. This is the part that belongs to them.
• The platform fee is our charge for running the service. It is added on top of the ticket price and shown as its own line at checkout.
• GST, where it applies, is shown as its own line. Some organizers price their tickets inclusive of GST, in which case no separate line appears because the tax is already inside the price shown.

Some events also carry a cover charge. Where that is the case the event page says so plainly, and says which of two things it means: either the cover is already included in the ticket price, or the venue will collect it from you separately when you arrive. Where the venue collects it, that money is paid to the venue and never passes through Shindigs.

We do not store your card, UPI or bank details. Payment is taken on the payment provider’s own hosted page, and all we keep is a record of the payment and its reference.

Everything sold here is a digital ticket. There is nothing physical to ship, no courier is involved, no delivery address is needed and no delivery or shipping charge is ever made. This section is our delivery policy, and it applies to every order.

Your ticket is issued the moment your payment succeeds, and it reaches you two ways at once:

• By email, to the address you entered at checkout — a confirmation with a PDF ticket attached, carrying a QR code and a short code. It is sent immediately and normally arrives within a few minutes. Delivery can take longer if your mail provider is slow, and very occasionally it lands in a spam or promotions folder.
• In your ticket wallet on this site, at My tickets, if you bought while signed in. It appears there as soon as the payment is confirmed, and you can open or download the PDF again at any time. If you checked out as a guest, signing in later with the same email address adds the order to that wallet automatically.

You do not need the PDF or a printout to get in. The QR code or the short code shown in your wallet is enough, and a phone screen is scanned at the door exactly like a printed page.

If your ticket has not arrived, check the spam and promotions folders first, then sign in and look in your wallet — if it is there, the ticket exists and is valid whatever your inbox is doing. You can have the email sent again from the order page, or write to support@shindigs.cc with your order reference and we will resend it, at no charge. If you mistyped your address, tell us and we will send it to the right one — a ticket that has not been delivered is a resend, not a refund.

Tickets an organizer issues from a guest list are delivered the same way, to the address the organizer put on that list.

Your ticket carries a QR code and a short code. Treat it like cash: anyone holding it can use it, and we cannot tell a copy from an original. Do not post a photograph of it publicly.

A ticket is admitted once. The first person to present it gets in, and the code stops working the moment it is scanned. If you have shared or forwarded your ticket and someone else uses it first, that is not something we can reverse.

Entry is subject to the organizer’s and the venue’s conditions — age limits, identification, security checks, dress code, and the times the doors are open. Those are set by them, not by us. A valid ticket does not override them, and being refused entry for breaching them is a matter between you and the organizer.

Check-in cannot be undone. Once a ticket has been scanned at the door it is spent, whether or not you go on to stay for the event.

Some events allow tickets to be transferred and some do not — the organizer sets this per event, so whether it is available depends on the event you bought into. Where it is allowed, a ticket can be transferred once, from your account to another Shindigs account, from your tickets page. When you do, both the QR code and the short code change: the recipient gets a new ticket and your copy — including any PDF or screenshot you still have — stops working. That is deliberate, and it is what makes a transfer a transfer rather than a duplicate.

A ticket cannot be transferred once it has been checked in, or once it has already been transferred.

You may not resell a ticket for more than you paid for it, and you may not sell tickets through this site in the course of a business without our written permission.

Tickets are non-refundable once bought. There is no change of mind, no cancellation window, and no refund for not turning up. This is normal for live events — the organizer has committed to costs on the strength of the sale.

Refunds are made when the organizer cancels the event, postpones or reschedules it, or materially changes it; and in a small number of payment cases such as a duplicate charge.

If the event is cancelled, you are refunded in full — the ticket price and our platform fee, together with any GST charged on either. Where a refund is due for any other reason — a postponement or a material change you did not accept — the ticket price is returned, but our platform fee, and GST charged on it, are not.

The full rules, the timings, and how to ask for one are in our Refund & Cancellation Policy, which forms part of these terms.

Anyone can ask for organizer access from inside their account. Access is granted by us at our discretion, and we may decline or withdraw it without giving reasons. You can start building an event straight away. Before an event can go on sale you will need to have added your organization’s name and logo, answered the GST question in your business details, uploaded the event and ticket artwork, added at least one ticket type, and chosen a venue. Your business type, your PAN and your bank details for payouts are asked for in the same place, and are needed before we can pay you out — see section 11.

Every event is reviewed by us before it goes on sale. Review is a check that the listing is complete and plausible — it is not an endorsement or an inspection.

You are the seller of every ticket to your event. You warrant that you have the right to run the event, that you hold every licence and permission it needs (including for the venue, for music, and for alcohol where it is served), and that everything you write on the listing is true.

We charge a commission on ticket sales, set per event and agreed when the event is approved. It is deducted from what we pay you. Separately, we add a platform fee to the buyer’s total at checkout; that fee is our revenue, is paid by the buyer, and is never part of your payout.

Where you are registered under GST, you choose per ticket type whether your price includes GST or has it added at checkout. If the price includes GST, that tax is taken out of the ticket price first — your payout and our commission are worked out on what is left, not on the full price. Accounting for GST on your ticket sales, raising invoices, and filing returns are your responsibility, not ours.

Where you are not registered under GST, we add GST as our own charge on any ticket priced above ₹500; a ticket priced at ₹500 or less carries no GST at all. If such a ticket is priced inclusive of GST, that tax is removed from the ticket price before your payout and our commission are worked out; otherwise it is added to the buyer’s total at checkout. Either way that money is ours to account for and is not part of your payout.

Payouts are made to the bank account you gave us, after the event has taken place, less commission and less any refunds, chargebacks and adjustments. We may hold a payout where an event is under dispute, where refunds are outstanding, where we are waiting on information from you, or where we reasonably suspect fraud.

Refunds and chargebacks come out of your money. If your event is cancelled after you have been paid, or a buyer successfully disputes a payment, you owe us the amount refunded and we may set it off against future payouts or recover it directly.

• Running the event as described, on the date, at the venue and at the times listed.
• Everything that happens at your event — safety, crowd management, licensing, the behaviour of your staff and your door.
• Telling us immediately if the event is cancelled, postponed, moved or materially changed, so buyers can be told and refunded.
• Handling attendees’ personal data lawfully. We give you what you need to contact the people who bought tickets to your event, so you can run it and reach them about it. Using that information for anything else — selling it on, or passing it to a third party — is a breach of these terms and of data protection law.
• Keeping your door code to your own staff, and not letting anyone check attendees in who is not working your event.

You indemnify us against any claim, loss, fine or cost we suffer because of your event, your listing, your handling of attendee data, or your breach of these terms.

• List anything illegal, or any event you do not have the right to run.
• Copy, scrape or republish our listings, or use automated tools against the site.
• Try to buy tickets faster or in greater number than the site allows, including through scripts, bots or multiple accounts.
• Forge, duplicate or tamper with a ticket, a QR code or a door code.
• Interfere with the site’s security, probe it for weaknesses without our written permission, or attempt to reach data that is not yours.
• Impersonate anyone, or list an event under a name you are not entitled to use.

The site, its design, its text and its code belong to us. Event listings, artwork, logos and descriptions belong to the organizers who uploaded them.

When you upload something — an event image, a logo, an artist or venue photograph — you confirm you have the right to use it, and you give us permission to display it on the site and to use it to promote the event and the site. Artist and venue records you create are added to a catalogue that other organizers can also list events against; that is deliberate, so that the same act or hall does not have to be retyped by everyone who books it.

If you believe something on the site infringes your rights, write to support@shindigs.cc with the details and we will look into it.

Elf is the chat box we use for finding events. It is an assistant, not an authority: it can misunderstand you, and it can be wrong. Every card it shows you is a real, current listing drawn from our own catalogue, but the words around them are generated and should not be relied on as a statement about an event. The event page is the authoritative description.

What you type into Elf is sent to third-party AI providers to produce an answer. What that means for your data is set out in our Privacy Policy. Please do not type anything personal or confidential into it — it is a search box for events.

Use of Elf is limited to a fair number of questions per day.

We try to keep the site available but we do not promise it will be. It may be down for maintenance, or because of a failure at one of the services we depend on. Neither we nor an organizer is responsible for a failure caused by something genuinely outside our control — including power and network failures, strikes, civil unrest, extreme weather, epidemic, government order, or the withdrawal of a licence or permission.

Where an event cannot go ahead for such a reason, it is treated as a cancellation and the refund policy applies.

Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited. Your rights under the Consumer Protection Act, 2019 are unaffected.

Subject to that, and because we are a marketplace rather than the seller: we are not liable for the event itself, for anything that happens at it, for an organizer’s acts or omissions, or for a venue’s. Our total liability to you for anything arising out of your use of the site is limited to the amount you paid us in connection with the order the claim relates to.

We are not liable for indirect or consequential loss — travel and accommodation booked around an event, time off work, or lost enjoyment.

If something has gone wrong, write to support@shindigs.cc first — most things are settled there.

If that does not resolve it, our Grievance Officer — appointed under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Rules, and named on our Contact page — can be reached at:

• arpan@shindigs.cc
• +91 98049 33234
• 34 Gangapuri, Purbaputiary, Kolkata 700093, West Bengal, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receiving them.

We may change these terms. The date at the top of this page is when they last changed, and the version in force when you place an order is the one that governs that order. If a change is significant we will say so on the site.

These terms are governed by the laws of India, and the courts at Kolkata, West Bengal, India have exclusive jurisdiction over any dispute arising out of them.